Store Policy
Customer Care
we believe that great fashion goes hand in hand with great customer service. That’s why we are committed to providing exceptional support every step of the way. From the moment you browse our collection to the time your order arrives at your doorstep, our goal is to ensure a seamless and enjoyable shopping experience.
Our friendly and responsive customer care team is always available to assist you with any questions or concerns. Whether you need help tracking an order, understanding sizing, processing a return, or resolving an issue, we are here to provide quick and efficient solutions. We know that shopping online should be convenient and stress-free, so we strive to make every interaction smooth, helpful, and satisfying.
We also value your feedback, as it helps us grow and improve. If you ever have suggestions, compliments, or concerns, we encourage you to reach out. Your voice matters to us, and we are always looking for ways to enhance our service. At PENTECOSTE, your happiness is our priority, and we will always go the extra mile to ensure you feel valued, supported, and confident in every purchase you make with us.
Privacy & Safety
we take your privacy and security seriously. We are committed to protecting your personal information and ensuring a safe shopping experience. Any data you provide, including your name, contact details, and payment information, is securely stored and used only for order processing, customer service, and improving your experience.
We use industry-standard encryption and security measures to safeguard your information from unauthorized access. We do not sell, trade, or share your personal data with third parties except when required for order fulfillment or legal compliance. Our website is designed with secure payment gateways to protect your transactions, giving you peace of mind while shopping with us.
If you have any questions about our privacy practices or need assistance regarding your data, feel free to contact our support team. Your trust is important to us, and we continuously strive to maintain the highest standards of security and transparency.
Wholesale Inquiries
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Order Processing and Delivery
we are dedicated to providing a smooth and efficient delivery experience for all our customers across South Africa. Once you place your order, we begin processing it immediately to ensure fast and reliable delivery. For orders within the same province, we will deliver directly to your doorstep. However, if the item is being sent from one province to another, we will transport the item to your local province. From there, you can conveniently collect it at a nearby mall or designated shop that we’ve partnered with for easy access.
If you need to cancel your order, please note that cancellations can only be made if the order is still in the processing stage. Once the delivery process has started, cancellation requests will incur a fee to cover the costs of handling, transportation, and other associated expenses. We appreciate your understanding and are committed to keeping you informed throughout every step of your order and delivery process.